Symptoms:

After clicking the OK button on the login page, nothing happens, the browser is on the same page and the cursor turns “busy” (hourglass).

Cause of the Problem:

A Proxy or a Firewall that prevents you from properly logging into the survey.

Solution:

• Close the browser:
  Close the browser or slide away from the login page for this survey
  
  
• Check for a firewall or antivirus program:
  
  
• Check proxy settings:
  • For Microsoft Internet Explorer:
    • For Dial Up Connection:
      To check your proxy settings to ensure they are not the cause of the problem, click on the TOOLS button in your browsers menu bar , in the tools menu, click on INTERNET OPTIONS, now click on the CONNECTIONS tab, then click on SETTINGS and remove the check from the USE A PROXY SERVER and USE AUTOMATIC CONFIGURATION SCRIPT boxes. Now close and reopen your browser and restart the login process.

      Please Note: If you reached the session through a panel company website, closing your browser might result in you not being able to reach the session again. If you wish to continue your participation in the session, please copy the URL line before closing your browser and then reopen it and paste the link to the new browser. The link to the session may also be found in your browser's history.

      NOTE – the AUTOMATIC CONFIGURATION SCRIPT will not be lost, it is saved, and rechecking the box will restore the previous settings.
      
      

    • For a LAN connection:
      To check your proxy settings to ensure they are not the cause of the problem, click on the TOOLS button in your browsers menu bar , in the tools menu, click on INTERNET OPTIONS, now click on the CONNECTIONS tab, then click on LAN SETTINGS, check if the USE A PROXY SERVER or USE AUTOMATIC CONFIGURATION SCRIPT boxes are checked.

      IMPORTANT - IF YOU ARE ATTENDING THE SURVEY FROM WORK - DO NOT DISABLE THE PROXY, YOU NEED TO CONSULT YOUR SYSTEM ADMINISTRATOR FIRST.
      
      

  • For AOL or MSN browsers:
    • For Dial Up Connection:
      To check your proxy settings to ensure they are not the cause of the problem, go to START -> SETTINGS -> CONTROL PANEL choose INTERNET OPTIONS, now click on the CONNECTIONS tab, click on SETTINGS and remove the check from the USE A PROXY SERVER and USE AUTOMATIC CONFIGURATION SCRIPT boxes. Now close and reopen your browser and restart the login process.

      Please Note: If you reached the session through a panel company website, closing your browser might result in you not being able to reach the session again. If you wish to continue your participation in the session, please copy the URL line before closing your browser and then reopen it and paste the link to the new browser. The link to the session may also be found in your browser's history.

      NOTE – the AUTOMATIC CONFIGURATION SCRIPT will not be lost, it is saved, and rechecking the box will restore the previous settings.
      
      

    • For a LAN connection:
      To check your proxy settings to ensure they are not the cause of the problem, go to START -> SETTINGS -> CONTROL PANEL, choose INTERNET OPTIONS, now click on the CONNECTIONS tab, click on LAN SETTINGS, check if the USE A PROXY SERVER or USE AUTOMATIC CONFIGURATION SCRIPT boxes are checked.

      IMPORTANT - IF YOU ARE ATTENDING THE SURVEY FROM WORK - DO NOT DISABLE THE PROXY, YOU NEED TO CONSULT YOUR SYSTEM ADMINISTRATOR FIRST.