Symptoms:

During the login flow, the following error message appears:

"Sorry, Browser plug-in cannot be installed with your current settings - In order to attend this event, Invoke Solutions needs to install a browser plug-in. Your current settings will not permit this installation."

Cause of the Problem:

Occurs when trying to install the active X, usually an administrative privileges problem, but can also be high security settings, or when choosing "no" on the active X installation warning message.

Solution:

• Check internet security and privacy settings:
  • Internet Explorer security settings: To check your browsers security settings, In your browsers menu bar click on the TOOLS button, in the tools menu, click on INTERNET OPTIONS and now click on the SECURITY tab. Make sure that the GLOBE icon on the far left which says "internet" is highlighted. Is your security level set to medium? If not, click on the DEFAULT LEVEL button.
    
    
  • Internet Explorer privacy settings (exists only on IE 6): Move to the privacy tab, Is it set to medium? If not, click on the DEFAULT LEVEL button.
    
    
  • AOL or MSN browsers security: Go to start -> settings -> control panel (Windows XP: start ->control panel), choose "Internet Options", now click on the SECURITY tab. Make sure that the GLOBE icon on the far left which says "internet" is highlighted. Is your security level set to medium? If not, click the DEFAULT LEVEL button.
    
    
  • AOL or MSN browsers privacy: If you also have a privacy tab, click on it, Is it set to medium? If not, click the DEFAULT LEVEL button.
    
    
• Choosing "no" on the warning message:
  When the Security Warning window asked for your permission to install the software, did you choose or accidentally clicked the "NO" button? In order to attend the event you have to agree and install the MI-Live software, Click "RETRY" and then click the "YES" button when the security warning appears again.
  
  
• Check for problems of administrative privileges:
  • Attending the session from work: If you are using a computer in your workplace, you may not have Administrative/Power User privileges required to download and install software on your machine. Your corporate system administrator can provide you with these privileges.
    
    
  • Attending the session from home: If you are using Windows XP, with the multiple users option, you may not have the Administrative/Power User privileges required to download and install software on the machine. The person who uses the computer on a regular basis can provide you with these privileges.
    
    
• For Windows XP SP2:
  • To check if you have Service Pack 2: Right click MY COMPUTER and choose PROPERTIES, in the GENERAL tab, the system details should state if service pack 2 is installed.
    
    
  • If you have Service Pack 2:
    Look for a light yellow bar at the upper section of your browser window, just below the address bar, This information bar states that you need to install an ActiveX control to continoue.
    Click on the information bar, and select Install ActiveX control... from the menu. You should now see a pop-up security warning, Click on INSTALL to continue