During the event, the following message appears:

"Due to problems with your session, you will not be able to continue your participation. Please contact the helpdesk."

The connection icon is red .

Cause of the Problem:

Probably a Firewall or proxy problem.

Solution:

• Contact the helpdesk:
  You experienced technical problems that prohibited you from attending the sesssion. This is probably a FIREWALL or  PROXY problem, but could be something else.
  In order to fix the problem you will need to contact the helpdesk at the toll free number that appears at the top of the session screen, or in the error message screen.
  
  For inquiries concerning the prize for attending the session, please contact the panel company that recruited you for the survey.