Symptoms:

When clicking the session URL this message appears:

"Sorry, the URL address is incomplete - The URL address you are using is incomplete. Please try again using the full URL that appears in your e-mail invitation."

Cause of the Problem:

The URL was entered without it's suffix. It might have been partially copied and then pasted to the browser.

Solution:

Simply click on the URL from the invitation you got by E-mail

• If your default browser is not Internet Explorer, you have to copy and paste the URL: When you copy the URL this time, please make sure it includes the question-mark and your UserID at the end.

If you reached the survey through a panel company website, your URL might be corrupted. Please contact the website's administration or your panel company.