When trying to access the event URL the page is not found (a 404 message appears, or it opens a search page of some sort and says there are no results)

Cause of the Problem:

Incorrect URL, bad connection, or communication problems in a certain area.

Solution:

• Check connection to the Internet:
  Try to reach a different site using your browser. In the address bar of your browser please type the following address: "WWW. IBM. COM", and press enter. Is the site coming up?
  If it does not, you have a bad connection, only disconnecting and reconnecting MIGHT help.
  
  
• Please Notice that if you reached the through a panel website, closing your browser might result in you not being able to reach the session again. If you wish to continue your participation in the session, please copy the session URL line before closing the browser and then reopen it and paste the link to the new browser. The link to the session may also be found in your browser's history.
  
  
• Restart the login flow:
  If you received an email invitation to take part in the session, click on the URL from the invitation. If you reached the session link through a panel website, paste the link you copied in the previous step to the URL line of a new browser and then press Enter.
  
  
• Check proxy settings
  • For Microsoft Internet Explorer:
    • For Dial Up Connection:
      To check your proxy settings to ensure they are not the cause of the problem, click on the TOOLS button in your browser's menu bar, in the tools menu, click on INTERNET OPTIONS, now click on the CONNECTIONS tab, then click on SETTINGS and remove the check from the USE A PROXY SERVER and USE AUTOMATIC CONFIGURATION SCRIPT boxes. Now close and reopen your browser and restart the login process.
      Please Note: If you reached the session through a panel company website, closing your browser might result in you not being able to reach the session again. If you wish to continue your participation in the session, please copy the URL line before closing your browser and then reopen it and paste the link to the new browser. The link to the session may also be found in your browser's history.
      NOTE - the AUTOMATIC CONFIGURATION SCRIPT will not be lost, it is saved, and rechecking the box will restore the previous settings.
      
      
    • For a LAN connection:
      To check your proxy settings to ensure they are not the cause of the problem, click on the TOOLS button in your browsers menu bar , in the tools menu, click on INTERNET OPTIONS, now click on the CONNECTIONS tab, then click on LAN SETTINGS, check if the USE A PROXY SERVER or USE AUTOMATIC CONFIGURATION SCRIPT boxes are checked.

      IMPORTANT - IF YOU ARE ATTENDING THE SURVEY FROM WORK - DO NOT DISABLE THE PROXY, YOU NEED TO CONSULT YOUR SYSTEM ADMINISTRATOR FIRST.
      
      

  • For AOL or MSN browsers:
    • For Dial Up Connection: To check your proxy settings to ensure they are not the cause of the problem, go to START -> SETTINGS -> CONTROL PANEL (Windows XP: START ->CONTROL PANEL),choose 'INTERNET OPTIONS, now click on the CONNECTIONS tab, click on SETTINGS and remove the check from the USE A PROXY SERVER and USE AUTOMATIC CONFIGURATION SCRIPT boxes. Now close and reopen your browser and restart the login process.

      Please Note: If you reached the session through a panel company website, closing your browser might result in you not being able to reach the session again. If you wish to continue your participation in the session, please copy the URL line before closing your browser and then reopen it and paste the link to the new browser. The link to the session may also be found in your browser's history.

      NOTE - the AUTOMATIC CONFIGURATION SCRIPT will not be lost, it is saved, and rechecking the box will restore the previous settings.
      
      

    • For a LAN connection: To check your proxy settings to ensure they are not the cause of the problem, go to START -> SETTINGS -> CONTROL PANEL (Windows XP: START ->CONTROL PANEL),choose 'INTERNET OPTIONS', now click on the CONNECTIONS tab, click on LAN SETTINGS, check if the USE A PROXY SERVER or USE AUTOMATIC CONFIGURATION SCRIPT boxes are checked.

      IMPORTANT - IF YOU ARE ATTENDING THE SURVEY FROM WORK - DO NOT DISABLE THE PROXY, YOU NEED TO CONSULT YOUR SYSTEM ADMINISTRATOR FIRST.

• Check for a firewall or antivirus program