Symptoms:

When clicking on the dashboard installation URL this browser message appears:

“Sorry, your Browser or Browser settings are incompatible - If you are using Microsoft Internet Explorer, your JavaScript option is currently disabled. In order to attend this event, this option must be enabled.”

Cause of the Problem:

The browser’s security and/or Privacy settings are incompatible

Solution:

• Check internet security and privacy settings:
  • Internet Explorer security settings:
    To check your browsers security settings, In your browsers menu bar click on the TOOLS button, in the tools menu, click on INTERNET OPTIONS and now click on the SECURITY tab. Make sure that the GLOBE icon on the far left which says “internet” is highlighted. Is your security level set to medium? If not, click on the DEFAULT LEVEL button.
    
    
  • Internet Explorer privacy settings (exists only on IE 6):
    Move to the privacy tab, Is it set to medium? If not, click on the DEFAULT LEVEL button.
    
    
  • AOL or MSN browsers security:
    Go to start -> settings -> control panel (Windows XP: start ->control panel), choose ‘Internet Options’, now click on the SECURITY tab. Make sure that the GLOBE icon on the far left which says “internet” is highlighted. Is your security level set to medium? If not, click the DEFAULT LEVEL button.
    
    
  • AOL or MSN browsers privacy:
    If you also have a privacy tab, click on it, Is it set to medium? If not, click the DEFAULT LEVEL button.
    
    
• Retry:
  Press the ‘RETRY’ button at the bottom of the error page and continue the login flow