Symptoms:

In the middle of the event - the curser turns to busy, the connection icon is  orange.

Cause of the Problem:

A temporary connection problem, or total disconnection from the Internet.

Solution:

• Check connection to the Internet:
  Type the following address: "WWW.IBM.COM" in the address bar of your browser, and press enter. Is the site coming up? If it does not, you have a bad connection, only disconnecting and reconnecting MIGHT help.
  
  
• Restart the login flow:
  Close the Dashboard application and click the URL from your Invitation again
  
  
• Check proxy settings
  • For Dial Up Connection: To check your proxy settings to ensure they are not the cause of the problem, go to START-> SETTINGS -> CONTROL PANEL (Windows XP: START->CONTROL PANEL),choose ‘INTERNET OPTIONS’, now click on the CONNECTIONS tab, click on SETTINGS and remove the check from the USE A PROXY SERVER and USE AUTOMATIC CONFIGURATION SCRIPT boxes. Now close and reopen your browser and restart the login process.
    NOTE – the AUTOMATIC CONFIGURATION SCRIPT will not be lost, it is saved, and rechecking the box will restore the previous settings.
    
    
  • For a LAN connection: To check your proxy settings to ensure they are not the cause of the problem, go to START-> SETTINGS -> CONTROL PANEL (Windows XP: START->CONTROL PANEL ), choose ‘INTERNET OPTIONS’, now click on the CONNECTIONS tab, click on LAN SETTINGS, check if the USE A PROXY SERVER or USE AUTOMATIC CONFIGURATION SCRIPT boxes are checked
    IMPORTANT - IF YOU ARE ATTENDING THE SURVEY FROM WORK - DO NOT DISABLE THE PROXY, YOU NEED TO CONSULT YOUR SYSTEM ADMINISTRATOR FIRST.
    
    
• Check for a firewall or antivirus program