Symptoms:

During the event, a pop-up error(1001) message appears: "Sorry, an internal error occurred, please restart the application." Connection icon is red.

Cause of the Problem:

Proxy, Firewall, security settings, can also occur when another user enters with the same User-ID.

Solution:

• Check proxy settings:
  • For a LAN connection: To check your proxy settings to ensure they are not the cause of the problem, go to START -> SETTINGS -> CONTROL PANEL (Windows XP: START ->CONTROL PANEL),choose ‘INTERNET OPTIONS’, now click on the CONNECTIONS tab, click on LAN SETTINGS, check if the USE A PROXY SERVER or USE AUTOMATIC CONFIGURATION SCRIPT boxes are checked
    IMPORTANT - IF YOU ARE ATTENDING THE SURVEY FROM WORK - DO NOT DISABLE THE PROXY, YOU NEED TO CONSULT YOUR SYSTEM ADMINISTRATOR FIRST.
    
    
  • For Dial Up Connection: To check your proxy settings to ensure they are not the cause of the problem, go to START -> SETTINGS -> CONTROL PANEL(Windows XP: START ->CONTROL PANEL ),choose ‘INTERNET OPTIONS’, now click on the CONNECTIONS tab, click on SETTINGS and remove the check from the USE A PROXY SERVER and USE AUTOMATIC CONFIGURATION SCRIPT boxes. Now close and reopen your browser and restart the login process.
    NOTE – the AUTOMATIC CONFIGURATION SCRIPT will not be lost, it is saved, and rechecking the box will restore the previous settings.
    
    
• Check for a firewall or antivirus program:
  
  
• Check internet security and privacy settings:
  • Browser's security: Go to start -> settings -> control panel(Windows XP: start ->control panel), choose ‘Internet Options’, now click on the SECURITY tab. Make sure that the GLOBE icon on the far left which says “internet” is highlighted. Is your security level set to medium? If not, click the DEFAULT LEVEL button.
  • Browser's privacy: If you also have a privacy tab, click on it, Is it set to medium? If not, click the DEFAULT LEVEL button.
    
    
• Re-login:
  Close the dashboard application, and re-login to the event by clicking the URL from the invitation again.