BETTER INSIGHTS. SMARTER DECISIONS. FASTER.
CONTACT US
SITE MAP
PARTNER EXTRANET
Overview
Engage Suite of Applications
Engage Solutions
Company
Support
Demos
Site Map
Overview
Participants
Decision Makers
Researchers
The Invoke Archive
CEO Letter
Engage Suite of Applications
Engage Live
Benefits
How it Works
Our Process
Reporting & Analytics
Technology
Engage or Focus Groups?
Engage Live + Open
Engage Open
Engage Live + Open
How It Works
Our Process
Reporting & Analytics
Technology
Engage Multi-Day
Engage Mobile
Engage Mobile for Events
How Engage Mobile Works For Your Customers
Real-Time Authoring, Reporting and Collaboration
Engage Analytics
Engage LiveXpress
Engage Solutions
Research Applications
Brand
Communications
Habits & Practices
Name / Packaging
Product Concepts
Product Experience
Shopper Insights
Employees
Engage Business Solutions
Brand Diagnostics
Communications Engine
Innovation Engine
Customer Voice
Digital Marketing
Company
Experience
Clients
Case Studies
Nestle Waters
Subway Restaurants
Professional Services Firm
Unilever
Partners
Partner Benefits
Partner Program
MyInvoke Portal
Agencies
Research Team
International
Recent Awards
News
Invoke’s Engage Mobile Drives Engagement at IIR’s Shopper Insights in Action
Invoke’s Engage Open Helps Drive Company Growth
Invoke Receives $7MM in Funding
Invoke introduces the Engage Family of Research Solutions
Invoke Ping Provides Feedback at Leading Industry Event
Invoke Opens European Office, Adds Research Experience
Invoke Solutions Announces New Director of Marketing
Invoke Solutions Selects New Mobile Gateway Platform for Latest Invoke Ping Product
The Gallup Organization Partners with Invoke Solutions to Provide Next Generation Online Research Platform
Greenfield Online and Invoke Solutions Partner to Deliver Invoke LIVE! – Demonstration of Qualitative-Quantitative Research Sess
Maritz and Invoke Solutions Partner to Launch Mobile Research Platform
Invoke Solutions Outlines Vision for Enabling Consumer Research Anytime, Anywhere
Invoke Solutions Launches MyInvoke Portal
The Marketing Workshop, Inc. and Invoke Solutions Partner to Deliver Next Generation Research Solution to Clients
Invoke Solutions Announces New CEO
High Prices, Unruly Crowds and Lack of Quality Movies Turn Movie Goers Away from Theaters
Invoke Solutions Named Cool Vendor by Leading Analyst Firm
Invoke Solutions and EMERGE International Partner to Deliver Next Generation Cultural Health Solutions to Clients
Invoke Solutions Appoints Alon Ravid as Chief Technology Officer
Invoke Solutions Announces Partnership with HR.com
Invoke Solutions Names Frank H. Lallos as CFO and Traci Gere as Vice President of Professional Services
Invoke Solutions Takes Its Revolutionary Researching Platform To The Next Level with “Invoke on Demand”
Maritz Research Launches Real-Time Research Tool for Businesses Needing Quick, In-Depth Customer Feedback
Invoke Solutions Continues Impressive Growth Adding Customers and Tripling Sales Force
Invoke Solutions Helps HR Outsourcers, Businesses Improve Strategic Decision Making and Investment in Human Capital Programs
Invoke Solutions Sees 70% Revenue Growth in 2004, Adds $6.5 Million Investment
Technology Innovator Invoke Solutions Names Ben Cesare Senior Vice President of Sales
Greenfield Online and Invoke Solutions Deliver Next Generation Real-Time Research Solutions to Clients
Ryan Partnership and Invoke Solutions Partner to Offer Insights-Based Research Tool for Marketers
Invoke Solutions Honored at 25th Annual AMA Marketing Research Conference
Invoke Solutions Now Offers Elegant Answer to Order Bias Challenges
Invoke Solutions Uses Innovative Dynamic Survey Platform to
Invoke Solutions Targets Fastest Growing Market Segment in US with Release of Dynamic Survey 3.2 “en Español!”
Marriott Chooses Invoke Solutions and Dynamic Survey for Confident Decision-Making
Invoke Solutions Establishes Impressive Foundation for Growth
Invoke Solutions and Dynamic Survey Help Midas Maintain its Touch
Invoke Solutions Announces Global Partnership With C&R Research
Be Even More Certain about Your Decisions with Dynamic Survey 3.1, Invoke Solutions' Real-Time Online Research Platform
Growing Market Demand Drives Millward Brown and Invoke Solutions to Further Collaborate
Invoke Solutions Continues to Drive Innovation of Real-Time Market Research with Release of Dynamic Survey 3.0
Invoke In The News
Conferences
Careers
Management Team
Board of Directors
Investors
Support
Participant Help
Participant troubleshooting
System requirements and compatibility
Prior to the login
Explorer version problem
Login problems
Re-entering a session when the browser was shut down
Login unsuccessful
Connection error occurred
This session is full
The event is closed
Will not be able to continue
OK button is disabled
Stuck on login page
Undefined User ID
Your Nickname was Changed
Check proxy settings
Page cannot be displayed
Your Nickname is Invalid
During the session
Answering an open question twice
Browser stuck
Cannot see the slides
Cannot see the video
Error 1001
Error messages – according to connection Icon color
Green: Non-Fatal Error
No items Coming Up
Resolution problem
Resolution Problem:
Unable to type answer
Video froze in the middle
You were removed from the live session because you did not meet the study criteria
At the end of the session
What do I do when I see a 'Thank You' slide?
I am not directed back to the panel company website at the end of the session
My prize is delayed for a long time
Removing the survey plug-in
Cannot locate the session in the Invoke web site
Client removal
Cookies problem / Incompatible browser settings
Firewall and Antivirus
Incomplete URL
Internet Explorer version table
Orange: Connection problem
Plug-in cannot be installed
Problem downloading the active X
Proxy Settings
Red: fatal error
Security and privacy settings
Dashboard Help
Dashboard troubleshooting
Dashboard installation
Dashboard application cannot be installed
Explorer version problem
JavaScript Disabled / Browser settings are incompatible
Problem downloading the active X
Pre-login compatibility test
High Internet security level
Incompatible screen-card
Screen settings (Resolution)
Login problems
Your session was timed out
Login unsuccessful. Please check your UserID and password...
Sorry, a connection error occurred…
During the session
Can I observe 2 sessions from 1 computer?
Can I observe a session after it is over?
Conference call information
Connection problem
Dashboard connection Icon
Due to problems with your session, you will not be able to continue...
Error 1001
You only see answers and not a list of questions
Uninstalling the Dashboard
Dashboard uninstall
Portal Support
Screener Data
My questionnaire file uploaded successfully but my PSF is not uploading. What is wrong with my file?
My questionnaire file is not uploading. What is wrong with my file?
IStudio
Connectivity
How can I ensure that my client can view the session without any technical difficulties?
Reports
What is the difference between the cleaned and uncleaned report?
Portal Operation
Everything seems to be ready but the project status still says “Not Ready”.
I’ve requested a change in the time/date of a session. Now I see the previous session along with a new request.
I click on the observer link and I get a message saying that my session is not available.
How can I download iStudio to my computer?
I want to review the Walkthrough link but the link is not available and the materials are locked by another member of my team.
I keep losing the changes I enter in the incentive box.
I keep losing the “Expected show up ratio ” I enter in the box.
How do I know if the invitations/reminders went out to all the respondents that I have for my sessions?
How can I get the observer list template to use with the portal?
What is the screen resolution I need to have in order to see the entire portal screen on one page?
Why can’t I find my project in the calendar?
Why is the timing in the portal off by a few hours?
Preview Tool
What is the session preview tool and how do I use it?
When trying to access the Walkthrough link a popup window asks for username and password.
System Requirements
FAQ
General Questions about Invoke Solutions
Who is Invoke Solutions?
Where is Invoke Solutions located?
Is the Invoke Solutions Pro Platform methodology qualitative or quantitative?
What kind of studies is this online methodology appropriate for?
Can I perform Invoke Pro sessions in languages other than English?
How many people can I have in a Pro session?
How do you recruit participants to the online sessions?
How do you get people to show up to an Invoke Pro session?
How does Invoke ensure that the panelists in a Pro session are not “career” panelists?
Is it anonymous? How do you ensure confidentiality?
How long is a typical Invoke Pro session?
Isn’t 60 to 90 minutes a long time for a participant to take a survey?
What type of questions can be asked in an Invoke Pro session?
How do I account for order bias if I am showing multiple concepts in a Pro session?
What do you do about online security?
How controlled is the Pro environment?
With focus groups, I can see the expressions and body language of the participants. How do I do that in an Invoke Pro session?
Can I have a one-on-one dialogue within the Invoke Pro platform?
How do I know that participants will stay involved in the session and not surf the Web?
Sometimes a single participant can spoil the group. Is that an issue in an Invoke Pro session?
How do you manage the responses from a large group of people in a Pro session?
Does the Pro system allow multiple hosts?
Are you able to reach very targeted segments, such as 20 to 30 year old Hispanics?
How do you prevent bias with participants and make sure the client hears what consumers really believe?
Materials and iStudio
What type of stimuli can be included in the session?
To what extent can Invoke guarantee the confidentiality of the stimuli used in the study?
Are visual stimuli necessary to keep participants interested during the session?
Participant FAQs
How do I access an Invoke session?
I didn't get my access instructions, what do I do?
I have a technical problem, what do I do?
When and how can I contact the Invoke Help Desk?
I have a firewall program installed on my computer, am I still able to participate in an Invoke Pro session?
What are the system requirements for attending an Invoke session?
What is installed or downloaded to my computer during during an Invoke session?
Who do I contact concerning prize/reward issues?
Is Invoke Solutions a recruiting company/online panel?
How do I check my maximum resolution and color settings?
Planning Sessions
How many sessions will I need?
What is the turnaround time for a project?
How much time do you typically recommend for each question?
Is there room in the questionnaire template for customization?
Can my colleagues and I view the session?
Can observers log in and not have access to the data after the session?
How do you recruit participants?
Can participants have a Macintosh computer or must they be using a PC?
Does the pace of the session depend on the number of participants?
How do participants log in to a session?
What do you do if you get a troublesome participant?
How can observers interact with Invoke during the session to add questions on-the-fly?
How does the moderator interact with the participants?
Do observers have any active keys while observing a live session?
What is the best way to maximize the results of an Invoke study?
Do you ever work with outside moderators or does Invoke have their own moderators?
Do the participants represent the general market?
How do you ensure your panel company respondents are not professional survey takers?
How are keywords selected and can you specify them ahead of time?
Reporting
Can you easily compile results from multiple groups in a single report?
What reporting is provided with sessions?
Are there any additional reporting options?
Assistance
Aide aux Participants
Orange : problème de connexion
Paramètres de sécurité et de confidentialité
Participant FAQs (FR)
Respondent Troubleshooting (French)
Configuration minimale et compatibilité
Avant la connexion
Impossible de trouver la session sur le site web Invoke
Impossible d’installer le plug-in
La page ne s’affiche pas
Problème de cookies / paramètres de navigateur incompatibles
Problème de résolution
Problème de téléchargement d’Active X
Problème de version Explorer
URL incomplète
Vérifiez les paramètres du serveur mandataire
Problèmes de connexion
Blocage sur la page de connexion
Des problèmes se sont produits dans votre session et vous ne pourrez pas continuer
Identifiant non défini
La connexion n’aboutit pas. Veuillez vérifier votre identifiant utilisateur et votre mot de passe
Le bouton OK est désactivé
L’événement Invoke Solutions auquel vous tentez de participer est maintenant fermé.
Malheureusement, une erreur de connexion s’est produite
Merci d’avoir accédé à l’événement. Cette session est complète
Votre surnom a été modifié
Votre surnom n’est pas valide
Pendant la session
Votre session est arrivée au bout de son délai
Aucun élément n’apparaît
Erreur 1001
Impossible de taper la réponse
Impossible de voir la vidéo
Impossible de voir les diapositives
La vidéo s’est bloquée en cours de lecture
Messages d’erreur - selon la couleur de l’icône de connexion
Navigateur bloqué
Problème de résolution:
Reprise d’une session lorsque le navigateur a été fermé
Vert : erreur récupérable
Vous avez été retiré de la session à cause d’un comportement inapproprié
Vous avez été retiré de la session car vous ne respectez pas les critères de l’étude
Vous avez répondu deux fois à une question ouverte
A la fin de la session
Je ne suis pas renvoyé(e) au site web de la société de panel à la fin de la session
Mon prix met très longtemps à me parvenir
Que faire quand je vois une diapositive «Merci»?
Suppression du plug-in de l’enquête
Questions Souvent Posées
Comment accéder à une session Invoke ?
Je n’ai pas reçu mes instructions d’accès. Que dois-je faire ?
Quelle est la configuration minimale nécessaire pour participer à une session Invoke ?
J’ai rencontré un problème technique. Que faire ?
Un pare-feu est installé sur mon ordinateur ; est-ce que cela m’empêchera de participer à une session Invoke ?
Qui dois-je contacter pour les problèmes concernant les prix/récompenses ?
Invoke Solutions est-elle une société de recrutement/un panel en ligne ?
Comment vérifier ma résolution maximale et mon paramétrage couleur ?
Quels éléments sont installés ou téléchargés sur mon ordinateur pendant une session Invoke ?
Configuration minimale requise
Assistenza
Guida per il partecipante
Impostazioni di protezione e privacy
Respondent Troubleshooting (Italian)
Compatibilità e requisiti di sistema
Prima dell’accesso
Impossibile visualizzare la pagina
Problema di versione di Explorer
Problemi di accesso
Durante la sessione
Non è possibile visualizzare il video
Problema di risoluzione
Al termine della sessione
Disinstallazione del plug-in della sessione
Tabella versioni di Internet Explorer
Domande frequenti
Quali sono i requisiti di sistema per partecipare a una sessione Invoke?
Come si accede a una sessione Invoke?
Non ho ricevuto le mie istruzioni di accesso, cosa posso fare?
Ho un problema tecnico, cosa posso fare?
Ho un programma firewall installato sul mio computer, posso partecipare comunque a una sessione Invoke?
A chi posso rivolgermi per le questioni relative a incentivi/compensi?
Invoke Solutions è una società di selezione/panel online?
Come posso controllare le impostazioni di colore e massima risoluzione?
Quali programmi vengono installati o scaricati sul mio computer durante una sessione Invoke?
Requisiti minimi di sistema
Demos
Invoke LIVE!
Soporte
Índice de Ayuda
Configuración de proxy
Configuración de seguridad y privacidad
Firewall y programas antivirus
Naranja: Problema de conexión
Resolución de problemas para los encuestados
Requerimientos del sistema y compatibilidad
Antes del inicio de sesión
No se puede mostrar la página
Problema de versión del navegador
URL incompleta
Problemas de inicio de sesión
Debido a problemas con su sesión, no podrá continuar...
El botón OK está inhabilitado
El evento de Invoke Solutions al que está intentando acceder está cerrado
Gracias por unirse al evento. Esta sesión está completa
No puede instalarse el conector plug-in
No se encuentra la encuesta en el sitio web de Invoke
No se pudo iniciar la sesión. Verifique su ID de usuario y contraseña
No se pudo iniciar la sesión. Verifique su ID de usuario y contraseña...
Problema de cookies / La configuración del navegador es incompatible
Problema de versión del navegador
Problema para descargar el X activo
Se ha producido un error de conexión
Se ha producido un error de conexión...
Durante la sesión
El navegador está bloqueado
El video se detuvo en la mitad
Eliminación del cliente
Error 1001
Icono de conexión de Dashboard
Información sobre llamada en conferencia
Mensajes de error - según el color del icono de conexión
No aparecen elementos
No puede ingresarse la respuesta
No puede verse el video
No pueden verse las diapositivas
Problema de conexión
Problema de resolución
Problema de resolución:
Respuesta a una pregunta abierta dos veces
Se lo eliminó de la sesión activa por conducta inadecuada
Se lo eliminó de la sesión activa porque no cumplía con los criterios del estudio
Verde: Error no grave
¿Puedo observar 2 sesiones desde 1 equipo?
¿Puedo observar una sesión una vez que ha finalizado?
Eliminación del conector plug-in de la encuesta
Resolución de problemas para los observadores
Instalación de Dashboard:
JavaScript inhabilitado / La configuración del navegador es incompatible
No puede instalarse la aplicación Dashboard
Problema para descargar el X activo
Prueba de compatibilidad previa al inicio de sesión:
Nivel alto de seguridad de Internet
Tarjeta de pantalla incompatible
Problemas de inicio de sesión:
Bloqueo en la página de inicio de sesión
ID de usuario indefinido
Durante la sesión:
Sólo ve las respuestas y no un listado de preguntas
Desinstalación de Dashboard.
Rojo: error grave
Tabla de versiones de Internet Explorer
Preguntas frecuentes
¿Cómo accedo a la encuesta dinámica?
No recibí mis instrucciones de acceso. ¿Qué hago?
¿Cuáles son los requerimientos del sistema para participar de una encuesta dinámica?
Tengo un firewall instalado en mi equipo. ¿Podré participar igual en una encuesta dinámica?
Tengo un problema técnico. ¿Qué hago?
¿Qué se instala o descarga en mi equipo durante una encuesta dinámica?
¿A quién debo contactar con relación a los premios?
¿Es Invoke Solutions una compañía de contratación de personal/grupo de estudio en línea?
Requerimientos del sistema y compatibilidad
UNTERSTÜTZUNG
Hilfe für Teilnehmer
Client-Deinstallation
Firewall und Antivirus
Grün: Unkritischer Fehler
Internet Explorer Versionstabelle
Orange: Verbindungsproblem
Proxyeinstellungen überprüfen
Respondent Troubleshooting (GE)
Systemvoraussetzungen und Kompatibilität
Vor der Anmeldung
Auflösungsproblem
Browserversion Problem
Plugin kann nicht installiert werden
Problem beim Herunterladen von ActiveX
Problem mit Cookies / Inkompatible Browsereinstellungen
Seite kann nicht angezeigt werden
Sitzung wurde auf der Invoke-Website nicht gefunden
URL unvollständig
Probleme beim anmelden
Anmeldeseite führt in eine Sackgasse
Anmeldung fehlgeschlagen. Benutzerkennung und Passwort überprüfen
Aufgrund von Problemen mit Ihrer Sitzung können Sie nicht weiter fortfahren
Danke für das Aufrufen dieser Veranstaltung. Die Sitzung ist voll besetzt
Die Invoke Solutions-Veranstaltung, an der Sie teilnehmen möchten, ist jetzt geschlossen
Ihr Pseudonym ist ungültig
Ihr Pseudonym wurde geändert
Leider ist ein Verbindungsfehler aufgetreten
Nicht definierte Benutzerkennung
Schaltfläche OK ist deaktiviert
Während der Sitzung
Antwort eingeben nicht möglich
Auflösungsproblem:
Das Video ist nicht zu sehen
Der Browser ist abgestürzt
Die Dias sind nicht zu sehen
Eine offene Frage wurde zweimal beantwortet
Es werden keine Einträge angezeigt
Fehler 1001
Fehlermeldungen - nach Farbe des Verbindungssymbols
Ihr Sitzungszeit ist abgelaufen
Sie wurden von der Live-Sitzung ausgeschlossen, da Sie die Umfragekriterien nicht erfüllt haben
Sitzung nach dem Schließen des Browsers erneut aufrufen
Video hat in der Mitte angehalten
Wegen ungebührlichen Verhaltens wurden Sie von der Live-Sitzung ausgeschlossen
Am Ende der Sitzung
Am Ende der Sitzung werde ich nicht zur Website der Umfragefirma zurückgeleitet
Meine Prämie/Belohnung ist seit langem überfällig
Wenn mache ich, wenn das Dia 'Vielen Dank' angezeigt wird?
Umfrage-Plugin entfernen
Sicherheits- und Datenschutzeinstellungen
Sammlung häufiger Fragen
Wie rufe ich eine Invoke-Sitzung auf?
Meine Zugangsinformationen habe ich nicht bekommen, was nun?
Ich habe ein technisches Problem, was nun?
Auf meinem Computer ist ein Firewall-Programm installiert. Kann ich trotzdem an einer Invoke-Sitzung teilnehmen?
Welche Systemvoraussetzungen sind für die Teilnahme an einer Invoke-Sitzung zu erfüllen?
An wen muss ich mich wegen Prämien/Belohnungen wenden?
Ist Invoke Solutions eine Personalvermittlungs- oder Online-Umfragefirma?
Wie überprüfe ich die maximale Auflösung und die eingestellte Farbe?
Was wird bei einer Invoke-Sitzung auf meinem Computer installiert bzw. heruntergeladen?
Mindestvoraussetzungen
