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1
System requirements and compatibility
2
Prior to the login
3
Login problems
4
During the session
5
At the end of the session
6
Removing the survey plug-in
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During the session
Re-entering a session when the browser was shut down
Error messages – according to connection Icon color
Cannot see the slides
No items coming up
Unable to type answer
Cannot see the video
Video froze in the middle
Browser is stuck
Resolution problem
Error 1001
Due to problems with your session, you will not be able to continue...
You were removed from the live session because you did not meet the study criteria
Your session was Timed Out
You were removed from the live session due to inappropriate conduct
Answering an open question twice
