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Participant troubleshootingCannot locate the session in the Invoke web siteClient removalCookies problem / Incompatible browser settingsFirewall and AntivirusIncomplete URLInternet Explorer version tableOrange: Connection problemPlug-in cannot be installedProblem downloading the active XProxy SettingsRed: fatal errorSecurity and privacy settings
Security and privacy settings

To successfully participate in an Invoke session, you need to set your browser's security and privacy settings to the default level

  • Internet Explorer security settings:
    To check your browsers security settings, In your browsers menu bar click on the TOOLS button, in the tools menu, click on INTERNET OPTIONS and now click on the SECURITY tab. Make sure that the GLOBE icon on the far left which says “internet” is highlighted. Is your security level set to medium? If not, click on the DEFAULT LEVEL button.

  • Internet Explorer privacy settings (exists only on IE 6):
    Move to the privacy tab, Is it set to medium? If not, click on the DEFAULT LEVEL button.

  • AOL or MSN browsers security:
    Go to start -> settings -> control panel (Windows XP: start ->control panel), choose ‘Internet Options’, now click on the SECURITY tab. Make sure that the GLOBE icon on the far left which says “internet” is highlighted. Is your security level set to medium? If not, click the DEFAULT LEVEL button.

  • AOL or MSN browsers privacy:
    If you also have a privacy tab, click on it, Is it set to medium? If not, click the DEFAULT LEVEL button.