Using proxy servers may cause problems in the communication between your computer and our servers, preventing you from participating in the survey. The following describes solutions to proxy related issues.

• For Microsoft Internet Explorer:
  • For Dial Up Connection: To check your proxy settings to ensure they are not the cause of the problem, click on the TOOLS button n your browsers menu bar , in the tools menu, click on INTERNET OPTIONS, now click on the CONNECTIONS tab, then click on SETTINGS and remove the check from the USE A PROXY SERVER and USE AUTOMATIC CONFIGURATION SCRIPT boxes. Now close and reopen your browser and restart the login process. NOTE – the AUTOMATIC CONFIGURATION SCRIPT will not be lost, it is saved, and rechecking the box will restore the previous settings.
    
    
  • For a LAN connection: To check your proxy settings to ensure they are not the cause of the problem,click on the TOOLS button in your browsers menu bar , in the tools menu, click on INTERNET OPTIONS, now click on the CONNECTIONS tab, then click on LAN SETTINGS, check if the USE A PROXY SERVER or USE AUTOMATIC CONFIGURATION SCRIPT boxes are checked IMPORTANT - IF YOU ARE ATTENDING THE SURVEY FROM WORK - DO NOT DISABLE THE PROXY, YOU NEED TO CONSULT YOUR SYSTEM ADMINISTRATOR FIRST.
    
    
• For AOL or MSN browsers:
  • For Dial Up Connection: To check your proxy settings to ensure they are not the cause of the problem, go to START -> SETTINGS -> CONTROL PANEL (Windows XP: START ->CONTROL PANEL), choose ‘INTERNET OPTIONS’, now click on the CONNECTIONS tab, click on SETTINGS and remove the check from the USE A PROXY SERVER and USE AUTOMATIC CONFIGURATION SCRIPT boxes. Now close and reopen your browser and restart the login process. NOTE – the AUTOMATIC CONFIGURATION SCRIPT will not be lost, it is saved, and rechecking the box will restore the previous settings.
    
    
  • For a LAN connection: To check your proxy settings to ensure they are not the cause of the problem, go to START -> SETTINGS -> CONTROL PANEL (Windows XP: START ->CONTROL PANEL), choose ‘INTERNET OPTIONS’, now click on the CONNECTIONS tab, click on LAN SETTINGS, check if the USE A PROXY SERVER or USE AUTOMATIC CONFIGURATION SCRIPT boxes are checked IMPORTANT - IF YOU ARE ATTENDING THE SURVEY FROM WORK - DO NOT DISABLE THE PROXY, YOU NEED TO CONSULT YOUR SYSTEM ADMINISTRATOR FIRST.