A Professional Services Firm (PSF) specializing in human capital consulting had a Fortune 500 client that was experiencing high employee turnover - a serious problem given the cost of recruiting, training and knowledge retention. Management believed work/life balance was a major factor, but needed to properly diagnose the issues, assess the urgency of the situation and establish priorities before taking action. The client turned to the PSF for immediate assistance.

The PSF performs thousands of studies of this type annually using traditional survey and focus group techniques. But the process typically takes 15 weeks and the Client wanted immediate action.

The PSF turned to Invoke's state-of-the-art technology to get the job done fast.

Using the Invoke platform and leveraging the PSF's subject matter expertise to develop meaningful insight, the PSF held two one-hour Invoke sessions involving 200 of the client's employees (100 managers and 100 non-managers) from across the U.S. One hundred fifty PSF employees across four continents observed the sessions live, in real time.

Invoke provided three key deliverables immediately after the session: 1) an offline session dashboard, 2) a data file that fed into the PSF's analytical models, and 3) a full session transcript.

Within 10 days of contacting Invoke (approximately seven weeks faster than using traditional methods), the PSF was able to identify the Client's turnover issues and put a plan in place to implement a solution. Most notably:

• The Client and PSF were able to identify key issues surrounding work/life balance in a live, collaborative environment across a geographically dispersed cross-section of employees.
• Client employees articulated their opinions anonymously in an open, honest forum, providing more truthful and detailed responses than typically gained via traditional methods.
• The Client and the PSF were able to problem-solve during the session, adapting to employee comments as they surfaced and pinpointing underlying concerns.
• Client employees responded very favorably to the Invoke methodology, participating enthusiastically.
• The live sessions leveraged the PSF's global expertise.
• The Client became immediately engaged and is working with the PSF to redefine company/employee communications.